Privacy Policy

Privacy Policy

Last updated: [Date]

Carromel, operated by [registered business or proprietor name], respects your privacy. This policy explains how we collect, use and share personal information when you visit carromel.com, purchase our products, create an account or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, including your name, email address, phone number, billing address and delivery address.

• Order and transaction information, including products purchased, payment confirmations, cancellations and refund requests.

• Account information, including your account details, preferences and saved addresses.

• Communications, including enquiries, feedback and information you provide to customer support.

• Device and browsing information, including your IP address, browser type, device identifiers and interactions with our website.

Payment information is processed by the payment providers available at checkout. The information handled by each provider is also subject to its privacy policy.

2. How We Collect Information

We collect information directly from you when you place an order, complete a form, subscribe to updates or communicate with us.

Some information is collected automatically through cookies and similar technologies. We may also receive information from Shopify and providers that support payments, delivery, analytics, marketing and customer service.

3. How We Use Your Information

We use personal information to fulfil orders, process payments, arrange delivery, manage accounts and respond to enquiries.

We also use information to improve our store, understand customer preferences, prevent fraud, resolve disputes and meet applicable legal obligations.

Where permitted by law and subject to any required consent, we may use information to send promotional communications or provide relevant advertising.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as shopping carts, account access and remembering preferences. Depending on the services enabled, these technologies may also support analytics, personalisation and advertising.

Where available, you can manage your choices through our website’s cookie controls. You can also adjust your browser settings, although blocking certain cookies may affect store functionality.

Where consent is required for optional tracking, we will request it before using those technologies.

5. Sharing Your Information

We may share relevant information with providers that help operate our business, including Shopify, payment processors, delivery partners, technology providers and customer-support services.

Information may also be shared with analytics and advertising partners, subject to applicable law and your privacy choices.

We may disclose information when required by law, to respond to valid legal requests, to protect our rights or investigate fraud, or in connection with a business transfer. We may also share information when you request or authorise us to do so.

6. Our Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to operate and improve the services used by our store.

For certain enhanced services, Shopify may combine information about interactions with our store with information from other merchants and Shopify services. The processing involved depends on the features enabled and applicable privacy choices.

Further information is available in the Shopify Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to learn about choices and requests relating to Shopify’s processing.

7. Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.

Unsubscribing from marketing does not stop essential communications about your purchases, deliveries, account or support requests.

8. Retention, Security and International Processing

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining required records and resolving disputes.

We use reasonable safeguards to protect personal information. However, no method of electronic storage or internet transmission can guarantee complete security.

Shopify and other providers may process information outside your country of residence. Where required, appropriate safeguards apply to these transfers.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information. You may also have rights to withdraw consent, restrict or object to certain processing, or opt out of targeted advertising or certain data sharing.

To make a request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations.

You may also have the right to complain to the relevant privacy authority.

10. Children’s Information

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us. We will review the matter and take appropriate action under applicable law.

11. External Websites

Our website may contain links to other websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

12. Changes to This Policy

We may update this policy to reflect changes in our services, practices or legal obligations. The latest version will appear on this page with an updated date. Where required, we will provide additional notice or request consent.