Shipping & Returns

Shipping & Returns

At Carromel, we want your chocolates to arrive ready to enjoy. Here’s what you need to know about delivery, cancellations and resolving an issue with your order.

Shipping & Delivery

We deliver to [serviceable locations]. Orders are normally prepared and dispatched within [number] business days after payment confirmation. Delivery typically takes [number–number] business days after dispatch, depending on your location.

Applicable shipping charges will be displayed at checkout before you complete your purchase. Delivery timelines are estimates and may be affected by public holidays, weather or courier disruptions. If your order is delayed, please contact us for assistance.

Please check your delivery address, PIN code and contact number before ordering. If you notice an error, contact us promptly so we can check whether a correction is still possible.

Receiving Your Chocolates

Please arrange for someone to receive your order and avoid leaving the package in direct sunlight or a hot location. After delivery, follow the storage instructions printed on the product packaging.

If your chocolates arrive melted, damaged or with broken packaging, contact us as soon as possible so we can help.

Returns & Exchanges

Because chocolates are perishable food products, we do not accept change-of-mind returns or exchanges based solely on flavour preferences.

This restriction does not apply to products that arrive damaged, defective, expired, incorrect or otherwise fail to match your order. It does not limit your rights under applicable consumer protection law.

Damaged, Incorrect or Missing Items

Email carromel.india@gmail.com with your order number, a description of the issue and, where available, photographs of the product and packaging.

Please retain the packaging and batch details while we review your request. Do not send products back without contacting us first.

For a confirmed issue, we will arrange an appropriate refund or replacement, taking your preference and applicable consumer rights into account. If a return is required because of a product defect or fulfilment error, we will arrange it at no cost to you.

Refunds

Once a refund is approved, we will notify you and initiate it within [number] business days. Refunds will normally be issued to the original payment method. Your bank or payment provider may require additional time to display the credit.

Order Cancellations

To request a cancellation or change, contact us as soon as possible with your order number. We will confirm whether your request can be accommodated before dispatch. Once dispatched, changes may no longer be possible.

Contact Us

For shipping updates, cancellations or help with an order, email carromel.india@gmail.com. Please include your order number so we can assist you more quickly.