Terms of Service

Terms of Service

Last updated: [Date]

Welcome to Carromel. This website is operated by [registered business or proprietor name], trading as Carromel. Throughout these terms, “we”, “us” and “our” refer to Carromel.

These Terms of Service explain the conditions for using carromel.com and purchasing our products. Please read them together with our Privacy Policy and Shipping & Returns Policy.

1. Using Our Website

You may use our website for lawful purposes only. You must not misuse the store, attempt unauthorised access, introduce harmful software or interfere with another customer’s use of our services.

Purchases must be made by someone legally able to enter into a binding contract.

2. Account and Customer Information

Please provide accurate and complete contact, billing and delivery information when placing an order.

If you create an account, keep your login details secure and notify us promptly if you suspect unauthorised access. Contact us as soon as possible if your order details need correcting.

3. Product Information

We aim to provide accurate product descriptions, images, prices and availability. Product colours and appearance may vary slightly between screens and individual batches. This does not affect your right to receive products that match their description.

Please review the ingredients, allergen information, quantity and storage instructions before purchasing. Do not assume that a product is free from a particular allergen unless this is expressly stated.

Product descriptions and availability may change. Changes will not remove your rights relating to an existing purchase.

4. Orders and Availability

Please check your selected products, quantities and delivery details before submitting an order.

We may need to decline or cancel an order because a product is unavailable, payment cannot be completed, delivery is not supported or there is a reasonable concern about fraud.

If we cannot fulfil an order for which payment has been received, we will notify you and arrange the applicable refund. We will not substitute products or increase the amount charged without your agreement.

5. Prices and Payments

Prices are displayed in the currency shown on our website. Applicable taxes, delivery charges and other mandatory charges will be disclosed before you complete your purchase.

You must be authorised to use the payment method provided. Payments are processed through the providers available at checkout.

If we identify a pricing error affecting your order, we will contact you to explain the issue and available options. Any additional payment requires your agreement.

6. Shipping and Delivery

Our Shipping & Returns Policy explains delivery locations, dispatch times, estimated delivery periods and shipping charges.

Delivery estimates may be affected by courier disruptions, public holidays, weather or other circumstances. If your order is delayed or missing, please contact us for assistance.

Using a delivery partner does not remove our responsibilities to you under applicable law.

7. Cancellations, Returns and Refunds

Please contact us promptly if you wish to change or cancel an order. We will confirm whether the request can be accommodated before dispatch.

As chocolates are perishable food products, change-of-mind returns are not accepted under our proposed Shipping & Returns Policy. This restriction does not apply to products that arrive damaged, defective, expired, incorrect or otherwise fail to match your order.

For melted chocolates, missing items or other delivery issues, contact us with your order number and relevant details. Eligible refunds and replacements will be handled according to our Shipping & Returns Policy and applicable consumer rights.

8. Product Care

After delivery, follow the storage and handling instructions on the packaging. Avoid exposing chocolates to excessive heat or direct sunlight.

If packaging appears damaged or the product seems unsuitable for consumption, contact us before using it.

9. Website Content and Intellectual Property

The Carromel name, logo, original website content, photographs and designs belong to us or their respective rights holders.

You may browse and use the website for shopping and personal reference. You must not reproduce or commercially use protected materials without permission, except where permitted by law.

10. Shopify, Privacy and External Services

Our online store uses Shopify’s ecommerce platform. Purchases from this store are made with Carromel.

Our Privacy Policy explains how personal information is collected, used and shared. External websites and services may have their own terms and privacy policies.

11. Consumer Rights and Governing Law

These terms are governed by the applicable laws of India.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including rights relating to defective products, misleading descriptions or failure to fulfil an order.

If a concern arises, please contact us so we can try to resolve it. This does not prevent you from approaching a competent consumer forum, court or other authority.

12. Changes to These Terms

We may update these terms to reflect changes in our business, services or legal obligations. The latest version will be published on this page with an updated date.

Changes will not retrospectively remove rights relating to orders already placed. Where required, we will provide additional notice.

13. Contact Us

For questions about these terms or assistance with an order, contact:

Carromel
Email: carromel.india@gmail.com

Address:
4/271F, Site No. 2, SF No. 19/2 Part,
AM Nagar, Kasigoundan Pudur,
Sulur, Coimbatore – 641402, Tamil Nadu, India.

Grievance Contact: [Name, designation and contact details]